MannaTransfer Support

Most transfers are completed within minutes to a few hours. Bank transfers may take 1-3 business days depending on the destination country and bank processing times.

You'll need a valid government-issued ID (passport, driver's license, or national ID) and proof of address. Some transfers may require additional documentation based on amount and destination.

You can track your transfer in real-time through the app. Go to History → Select your transfer to see the current status. You'll also receive push notifications for status updates.

You can cancel a transfer before it's processed. Once funds have been sent to the recipient, cancellation is not possible. Go to History → Select transfer → Cancel (if available).

Transfer limits depend on your verification level. Basic verified accounts can send up to $1,000/day. Fully verified accounts have higher limits up to $10,000/day. View your limits in Profile → Account Limits.

The recipient will receive an SMS with a pickup code. They can collect cash at any of our partner agent locations by showing a valid ID and the pickup code.

Yes. MannaTransfer uses bank-level encryption (TLS 1.2+, AES-256) and is compliant with PCI-DSS and SOC 2 security standards. Your funds are held in segregated accounts at licensed financial institutions.

On the login screen, tap "Forgot Password" and enter your registered email. You'll receive a link to reset your password. For security, the link expires in 15 minutes.